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Kind words from our customers.

We’re proud to make a difference in people’s lives every day. Here’s what families and individuals have shared about their experiences with Ultima Care.

Mary P (Friend of Client/Service User)

4 weeks ago

★★★★★

5/5

Review from Mary P

Excellent care, the girls have such patience with those who suffer from dementia, they do a wonderful job in caring for my friend. I am…

Excellent care, the girls have such patience with those who suffer from dementia, they do a wonderful job in caring for my friend. I am kept informed about every visit and they are always on the end of a phone should a problem arise.

Rating Breakdown

Staff

5/5

Care / Support

5/5

Management

5/5

Treated with Dignity

5/5

Value for Money

5/5

Paul F (Son of Client/Service User)

1 month ago

★★★★★

5/5

Review from Paul F

Really pleased with service this company provided. Very empathetic and reassuring. Our initial search for a company providing the right service initially was a concern…

Really pleased with service this company provided. Very empathetic and reassuring. Our initial search for a company providing the right service initially was a concern as such a mine field out there. So pleased to find a genuine caring company.

Rating Breakdown

Staff

5/5

Care / Support

5/5

Management

5/5

Treated with Dignity

5/5

Value for Money

5/5

Kathleen P (Mother of Client/Service User)

3 months ago

★★★★★

5/5

Review from Kathleen P

Ultima took over from a previous company's, I can't speak highly enough of them, from the very beginning the team have been kind, professional and…

Ultima took over from a previous company's, I can't speak highly enough of them, from the very beginning the team have been kind, professional and genuinely caring, knowing my loved one is in safe, capable hands has brought real peace of mind to our family, I would recommend this company to anyone who is looking for a trust worthy, high quality care delivered by people who go above and beyond.

Rating Breakdown

Staff

5/5

Care / Support

5/5

Management

5/5

Treated with Dignity

5/5

Value for Money

5/5

Kelly B (Daughter of Client/Service User)

3 months ago

★★★★★

5/5

Review from Kelly B

Since Ultima have been helping care for mum, they have been nothing but professional, kind and extremely caring. They have also helped the family adjust…

Since Ultima have been helping care for mum, they have been nothing but professional, kind and extremely caring. They have also helped the family adjust to the many changes we are going through. They take time to chat to her whilst performing the many tasks to look after her.

The kindness they also showed recently when mum was hospitalised due to an infection was really touching always asking after her when I called to cancel calls as she wasn't let out when expected.

Rating Breakdown

Staff

5/5

Care / Support

5/5

Management

5/5

Treated with Dignity

5/5

Value for Money

5/5

Frank F (Husband of Client/Service User)

4 months ago

★★★★☆

4/5

Review from Frank F

bed down at night is offten hurried in order to leave early this not done by all just a few when trying to insist on…

bed down at night is offten hurried in order to leave early this not done by all just a few when trying to insist on full time given bed down still rushed but rest of time filled in by looking at their phones

Rating Breakdown

Staff

4/5

Care / Support

4/5

Management

5/5

Treated with Dignity

4/5

Value for Money

4/5

Tracy D (Sister of Client/Service User)

5 months ago

★★★★☆

4/5

Review from Tracy D

Lovely ladies at Ultima. Very friendly and always smiling . They have forged a great relationship with my brother (which isn't always easy as he…

Lovely ladies at Ultima. Very friendly and always smiling . They have forged a great relationship with my brother (which isn't always easy as he suffers with huge anxieties). Always happy to help. He likes it when they have time for a cuppa and a chat.

Rating Breakdown

Staff

5/5

Care / Support

5/5

Management

5/5

Treated with Dignity

5/5

J H (Daughter of Client/Service User)

5 months ago

★★★★★

5/5

Review from J H

We started using ultima when mum moved in with me the visiting staff are really accommodating and helpful they help with showering daily, dressing undressing…

We started using ultima when mum moved in with me the visiting staff are really accommodating and helpful they help with showering daily, dressing undressing putting to bed and meds. I'm happy to work and leave her in their good care all the girls know mum and she loves to have a little chat too as she's grown to know them quite well now, The office staff are also helpful and try to accommodate any last minute extra calls if required . I couldn't ask for more of any of them.

Rating Breakdown

Staff

5/5

Care / Support

5/5

Management

5/5

Treated with Dignity

5/5

Value for Money

4/5

Vikki W (Daughter of Client/Service User)

6 months ago

★★★★★

5/5

Review from Vikki W

I have been very pleased since Ultima Care Nursing Ltd have been in charge of mums complex care needs. They have been professional, respectful, courteous…

I have been very pleased since Ultima Care Nursing Ltd have been in charge of mums complex care needs. They have been professional, respectful, courteous and kind towards mum from the beginning. They take the time to get to know her by chatting over a cup of tea and cake which she absolutely loves. They manage her doctor and hospital appointments with ease and also treat her to a chippy on the way home, if she's not too worn out! All in all, great team work to this company as my mum and our family could not be happier and more thankful that you are the ones that are caring for her.

Rating Breakdown

Staff

5/5

Care / Support

5/5

Management

5/5

Treated with Dignity

5/5

Value for Money

5/5

Brian A (Husband of Client/Service User)

8 months ago

★★★★☆

4/5

Review from Brian A

You staff were superb, caring and kind putting my wife's needs at the foremost in their job with a smile on their faces and also…

You staff were superb, caring and kind putting my wife's needs at the foremost in their job with a smile on their faces and also allowed me the time to take our dog Frankie out for a walk whilst they were there.

Rating Breakdown

Staff

5/5

Care / Support

5/5

Management

5/5

Treated with Dignity

5/5

Jackie A (Daughter of Client/Service User)

9 months ago

★★★★★

5/5

Review from Jackie A

From the first day Ultima Care and her wonderful team started helping our Mum, we knew we'd made the right decision for her care. As…

From the first day Ultima Care and her wonderful team started helping our Mum, we knew we'd made the right decision for her care. As the months and years went on and Mum's needs changed, the carers were always there, giving and showing Mum respect, kindness and patience every day.
They and her team have always been there for us too, the family, when things got really hard, especially towards the end of Mum's life.
We can't thank them enough, as they enabled mum to have her wish to die at home. They were there at the end, helping her be suitably dressed for her journey onward.
We couldn't have managed without them.

Rating Breakdown

Staff

5/5

Care / Support

5/5

Management

5/5

Treated with Dignity

5/5

Value for Money

5/5

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Team Member Category: Care Team

Mary P (Friend of Client/Service User)

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Paul F (Son of Client/Service User)

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Kathleen P (Mother of Client/Service User)

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Kelly B (Daughter of Client/Service User)

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Frank F (Husband of Client/Service User)

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Tracy D (Sister of Client/Service User)

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J H (Daughter of Client/Service User)

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Vikki W (Daughter of Client/Service User)

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Brian A (Husband of Client/Service User)

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Jackie A (Daughter of Client/Service User)

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