Today, our dedicated care team join our Registered Manager, Matt, for a focused PMVA (Prevention & Management of Violence and Aggression) training session — reinforcing our commitment to safe, respectful, and responsive care for every individual we support.

This isn’t just box-ticking. It’s about: ? Understanding the Human Rights Act 1998 and how it protects both staff and service users ? Building skills to de-escalate challenging situations safely and confidently ? Promoting dignity, empathy, and professionalism in every interaction

Training like this is vital in complex care and homecare — where every action matters and safety is always at the heart of what we do. ??

A big thank you to everyone who is participating today. And a special shoutout to Matt for leading with passion, clarity, and real-world experience.